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Customer Experience (CX) for the Technology Industry
In the current world where technology is rapidly advancing, it is critical to be on top of the technological advancement in customer experience. As a tech company, you must ensure your CX is always one step ahead of the customer’s expectations. But how do you know if you are achieving your goals?
By leveraging data and collecting customer information, we can assist you in delivering individualized experiences with large audiences while improving your CX and maintaining your brand’s edge with our tech virtual assistant support.
By leveraging data and collecting customer information, we can assist you in delivering individualized experiences with large audiences while improving your CX and maintaining your brand’s edge with our tech virtual assistant support.
Support that keeps your brand and customers ahead of the technology curve
In the tech industry, customer experience is the most critical factor determining success, as customers are the kings. The following are some ways our services, including technology virtual assistant support, can help your business achieve and even exceed the CX standards.
0
%
of tech companies believe they are meeting the expectations of their customers
0
%
of consumers believe customer service is not prioritized
0
%
of customers value experiences more than products or services
0
%
of customers engage with at least three CX channels
Leveraging virtual assistant technology, we empower you to deliver smooth and integrated CX across all touchpoints. This means that your customers will have a better and uniform experience every time they engage with your brand across all the channels, thus enhancing the loyalty and satisfaction of the customers.
Humanizing the tech industry
CX Is as Important as New Products and Services
Only 6%
of tech customers say CX doesn't impact their decision-making process.
Customer experience (CX) is a key factor in the success of any business. Unfortunately, many technology companies fail to innovate or even improve their CX at the same rate they introduce new products and services. This is a significant oversight! As for most consumers, the quality of the customer experience is just as critical as the products or services when making a purchase decision.
How we help
- We adopt a digital-first strategy in designing the CX to deliver measurable value.
- The omnichannel CX solutions deliver seamless experiences that improve customer satisfaction.
- We combine the best of voice and non-voice processes to deliver an exceptionally human experience where the customer is the focus of everything.
Technical Knowledge — Adapting To Change
85%
of tech business leaders are confident that agents are essential for customer retention.
While the technology industry is used to high turnover, talent shortage has become the biggest technology implementation risk. As the investment in new technologies grows, the need for qualified tech support agents also rises.
How we help
- Providing quick and effective omnichannel customer support through Tier 1 and Tier 2 technical support
- Combining technology support and interpersonal skills to create a pool of talent and brand advocates
- Creating an environment that can be relied on to boost the customers' confidence and loyalty
Digital Customer Experience Transformation
80%
of consumers have worries about the way companies approach their data.
Any organization aims at creating brand loyalty. However, without trust, consumers are unwilling to engage in a long-term relationship with a company, especially in the technology industry. Customers will share the data needed to create a personalized CX with a trusted company. Your customers expect your brand to protect their privacy and data and give them the assurance they need with every interaction.
How we help
- Our well-experienced and certified personnel ensure your data and business are safe
- We use artificial intelligence to identify potential problems and take measures to prevent social fraud.
- With our cloud-based contact center solutions, you get a secure platform that is ISO 27001 certified for maximum security and compliance
How Can Your Brand Be Unique in The Eyes of The Customers?
Building trust is key. The customers must be assured when providing their information, which is a basic requirement for any company to deliver personalized customer experience. Your brand can be exceptional in delivering privacy and data security that gives customers the confidence they need to engage with your brand, build customer loyalty, and develop long-term relationships.
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Your partner for best-in-class technology customer experience
Empower your CX strategy with digital-first solutions powered by the human touch. Boost revenue and customer retention with agents who handle everything from troubleshooting wiring issues to facilitating a seamless shopping experience with expert insights and deep product knowledge.
55+
tech brands count on us
90+
associates dedicated to your industry
3
delivery countries
Types of services or lines of business
Customer care
- Customer inquiries and onboarding
- Escalations
- Pre-sales to post-sales
Customer journey support
- Sales and channel partner support
- Data-driven marketing solutions
- Self-help and knowledge base curation
- Social listening and content moderation
- Artificial intelligence (AI) and automation
Technical support
- Tier 1: Basic troubleshooting and help desk
- Tier 2: Complex escalations and case management
- Tier 3: Large-scale enterprise issues
- Tier 4: Product testing, lab services and solution design
B2B technology
- Data-driven marketing solutions
- Sales and channel partner support
- Back-office operations
- Customer support
- Self-help and knowledge base curation
- Social listening and content moderation
- Technical support
- Case management
- Network monitoring
- Incident management
- Implementation support
- Engineering support
- Reporting
- Troubleshooting
- AI and automation
B2C technology
- Sales support
- Marketing and customer acquisition
- Customer support
- Self-service
- Technical support
- Product support
- Activation and support
- Live troubleshooting
- Product logistics
- Inventory tracking
Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
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Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
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