Legal BPO Services For
Law Firms and Lawyers
At VLBPO, we know that every law firm or attorney has a long list of tasks when it comes to a case and many know how powerful delegating can be. When it comes to answering incoming calls, Administrative and back office duties law firms of all shapes and sizes prefer to use our service to help them optimize their time and focus on their client case.
HOW WE HELP
Never Miss A Client Again
Capture every lead and take on more of the right cases when you leave the questions, communication and scheduling to an intake specialist with legal experience.
Reduce missed calls.
Be there for clients no matter what day or time that next call or query comes in with 24/7 legal answering service and live chat & text messaging.
Convert the right cases.
Expert legal intake services, lead qualification and outbound calling services identify the best cases and opportunities for your law firm.
Grow law firm revenue.
Maximize your caseload and keep your sales pipeline full without paying to train an in-house client intake specialist; instead, leverage our 24/7 legal answering service.
24/7 Solutions For Law Firms
Create a seamless client experience while you’re winning cases.
Legal Answering Service & Appointment Scheduling
Keep a skilled and empathetic legal intake specialist at-the-ready to answer phones and book appointments in English and Spanish, day and night, even on weekends and holidays.
- Integrate with CRM/CMS
- Escalate emergency calls
- Expert service without the overhead
Inbound & Outbound Legal Sales
Build a revenue-generating machine with minimal investment thanks to our legal lead qualification, sales intake and outbound sales offerings.
- Identify and convert qualified leads
- Increase caseload
- Boost marketing ROI
Client Intake Services
Streamline the legal intake process to improve customer experience, so that you can spend more time winning cases.
- Expert intake specialists trained in your legal workflow
- Quick and accurate process
- Easy onboarding—get up and running quickly
People-Powered Live Chat
Connect with current and potential clients faster and with greater accuracy with human-powered live chat, designed to turn digital traffic into paying clients.
- Establish a 24/7 legal answering service
- Create another channel for capturing leads
- Improve conversion rates up to 40%
People-Powered Text Messaging
Expand your reach with real-time text messaging and meet clients wherever they are, improving client engagement and lead capture.
- Create another channel for capturing leads
- Improve conversion rates up to 40%
- Communicate with clients on their own time
The voice of your firm.
Legal calls can be difficult for your client. We know how important it is they talk to a real person.
With a legal telephone answering service, your clients know you're listening, every time.
We deliver savings by processes
We handle volumes Of data efficiently and accurately
We maintain compliance and business
We have proven industry
Outsourcing Solutions for Legal
Customer Experience
- Survey
- Direct mail follow-up
- Voice support - follow-up calls and customer service lines
- In-app support
- Email response
- SMS response
- Social - response to DMs & mentions
- Order taking and fulfillment
- Technical support for sellers and customers
- Billing and subscription support
Content Moderation
- Video moderation
- Image moderation
- Live streaming monitoring
- User profile review
- In-app support and moderation: post creation & response
- In-app support and moderation: DM response
Back Office Support
- Data collection
- Data entry and processing
- Data aggregation
- Documents retrieval
- Research and validation
- Appointment scheduling
- Claims assessment
- Voice-led data verification
- Records management
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Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
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