WE ARE
Your Strategic CX Partner for Growth
— “I wanted to take a moment and thank you for the support you’ve provided us over the last few months. As our business grows and processes change, we hope that our relationship with VLBPO will continue to grow too!
We have 4 groups of team members assigned to their respective departments, including Amazon Client Support, Walmart Client Support, eCommerce Support, and Walmart Internal Operations.”
When you’re struggling to keep up with a growing number of support requests, we will help you to build a new team or supplement your existing one with the right kind of talent.
Solutions : Customer Care, Technical Support, Appointment setting and sales, Back Office & Administrative Support.
We implement or build on current processes and strategies to ensure each interaction is of acceptable qualitative standards.
We are continuously auditing calls/emails/livechat for omni-channel experience
- Audit Results per Week
- First Contact Resolution
- Customer Satisfaction
Fast and hassle free onboarding no need to worry about Recruitment, HR , Payroll. We do the heavy lifting and you focus on scaling.
Global team that ensures the success of your business. This means we work around the clock 24/7 on weekends and holidays to keep you connected with your customers.
24/7 Call Center Solutions | Quality Assurance and Coaching
CRM implementation | Cx Department set up from A-Z
It is how we do it! Our solutions are geared towards:
14,670+
12,862+
22,847+
I cannot say enough about Earl and the vlbpo team. We are an exciting start up with no real knowledge of outsourcing our CS department. We started with a team of 7 and we quickly scaled and they scaled with us to a team of 40 reps and maintaining high cs ratings.
Vlbpo helped our Company at a critical time. They are a group of Superstars! Any company would be lucky to have them run their customer support department.
The perfect team for your start up, We started out small and as we scale they were able to meet our needs. Especially during peak season they were able to scale up and down to meet our needs. We are luck to have them with us.
I wanted to take a moment to express my appreciation for the services provided by VLBPO over the past year. Your team has been instrumental in supporting our cannabis company’s customer service needs, and I am pleased to provide this reference letter as you seek to showcase your capabilities to prospective clients.
I have been working with VLBPO and their agents for under a year now. The onboarding process was smooth and easy. Earl took the time to listen to what we needed and accommodated every request.
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Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
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