INDUSTRIES
Software & Technology
Leading the Way in CX Management for High-Tech Businesses
There is a constant race to find the “Next Big Thing” that will change the world.
Today, the tech industry is more important than ever. As the industry offers specialized technology-oriented solutions using hardware, software, networks and electronics AND with digital transformation evolving at rapid speed, companies and consumers are adopting online solutions at work and home. To stay nimble and sustainable amid the competitive landscape, technology companies need to outsource with a reliable outsourcing partner to maintain efficiency and scale seamlessly
How we help
Well will become an extension of your Company
We invest time and efforts not just to support your customers but to also be apart or an extension of your team. We can be a part of your team through your virtual messaging platforms , so you can reach us easily whenever you wish. We create a seamless client experience so working with us is exactly as easy as working with an in-house team.
We’ll Become Experts On Your Product and Processes
The details that matter to you also matter to us. To ensure that your customers not only get premium service but also the correct and complete answers to their often technical questions, we’ll get to know your product inside-out so we can confidently answer even the more difficult questions.
We Make Sure Customer Service Helps You Scale
Our dedicated reps help you maintain quality service, no matter how high your customer service ticket volume is. We typically onboard new team members within one or two weeks. With Peak Support, you can rest assured that onboarding new team members will never slow down your growth again.
Hassle free transition
If you have already chosen your favorite ticketing system and customer service channels, we’ll be glad to take over. If you want us to help you find the best alternatives in the e-commerce field, we’re here for you. And if you ever need help with back-office tasks like data entry, research, design, or marketing, all you have to do is let us know.
If you haven’t chosen any platforms, no issues we can have that done also! We are helping you help your customers the right way.
Solutions for software & technology
Customer Experience
- Survey
- Direct mail follow-up
- Voice support - follow-up calls and customer service lines
- In-app support
- Email response
- SMS response
- Social - response to DMs & mentions
- Order taking and fulfillment
- Technical support for sellers and customers
- Billing and subscription support
Content Moderation
- Video moderation
- Image moderation
- Live streaming monitoring
- User profile review
- In-app support and moderation: post creation & response
- In-app support and moderation: DM response
AI Operations
- Audio transcription
- Text, image, video annotation
- Data collection
- Data entry, cleansing, aggregation & cataloging
Back Office Support
- ID verification
- KYC Verification
- Detecting and preventing fraud
- Advisory and investigative services for fraud
- Subscription management, payments and renewals
- Sales lead enrichment
Sales
- Pre Qualifying leads
- Outbound Dialing
- Cold calling
Join Our Newsletter
Join our Newsletter and join the Virtual Leaders Community as we provide you insights into the Future or Business and Work.
Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
Copyright © 2023 All Rights Reserved | VLBPO