INDUSTRIES
Health & Wellness
Dedicated BPO solutions for the healthcare industry - Saving Time, Saving Lives
In light of COVID 19 How the world access healthcare is changing rapidly. We are increasingly using technology to manage our health and wellbeing, from booking virtual appointments with physicians to using wellness apps. In this ever evolving high-tech, high-touch landscape, excellent customer service can make all the difference in improving patient and member experience.
How we help
We provide vital back-office support for HealthTech start-ups and care providers, handling everything from prior authorizations to billing and records management
Scalable Support Service
As a Physician Group or Health System, you may be seeking more effective and efficient ways of communicating with your patients. You want to make sure they receive the support they need while you also remain in control of your costs.
Or perhaps you need more expedient back-office support services, such as, claims processing and billing.
To better handle fluctuations in volume, We offer scalable omni-channel solutions that can support sudden influxes
We Make Sure Customer Service Helps You Scale
Our dedicated reps help you maintain quality service, no matter how high your customer service ticket volume is. We typically onboard new team members within one or two weeks. With Peak Support, you can rest assured that onboarding new team members will never slow down your growth again.
We improve patient satisfaction
We build long-term member loyalty
We help optimize your operations and reduce your costs
We deliver meaningful improvements to every customer interaction
Solutions for health & wellness
Customer Experience
- Survey
- Direct mail follow-up
- Voice support - follow-up calls and customer service lines
- In-app support
- Email response
- SMS response
- Social - response to DMs & mentions
- Order taking and fulfillment
- Technical support for sellers and customers
- Billing and subscription support
Content Moderation
- Video moderation
- Image moderation
- Live streaming monitoring
- User profile review
- In-app support and moderation: post creation & response
- In-app support and moderation: DM response
AI Operations
- Audio transcription
- Text, image, video annotation
- Data collection
- Data entry, cleansing, aggregation & cataloging
Back Office Support
- ID verification
- Detecting and preventing fraud
- Advisory and investigative services for fraud
- Subscription management, payments and renewals
- Sales lead enrichment
Receivables and Sales
- Claims processing
- Pre Qualifying leads
- Outbound calling
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Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
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