Not all offshoring providers are equal. Offshoring for the first time is a big move, so make sure you choose a provider with a proven track record and no hidden costs.


Reasons to Choose VLBPO as your BPO Partner.

Do you want to know who is behind everything over here at VLPBO? Alright, it’s everyone. From the Chief Executive Officer even to our latest recruit. Everyone is responsible for assisting our customers to reach their goals via fantastic customer support service, remarkable operations, and practical cost-savings strategies.

When you’re comparing offshoring services, ask about their infrastructure, technology and emergency systems. Jamaica  is exposed to a number of hurricane/storms each year, and we’ve seen how other businesses get into trouble when the power and internet go out in extreme weather. A cheap or unreliable provider may have skimped on infrastructure, which can make the difference between the success and failure of your offshore investment.

It’s important to make sure you’re getting a reliable service with solid uptime guarantees.

So why choose VLBPO? Every  facility provides 100% infrastructure redundancy and world-class business continuity processes. To keep things running smoothly, our offices have:

So no matter what the weather throws at the Philippines, it’s business as usual for you, and your customers won’t notice the difference.

MicroSourcing is one of the Philippines’ premier employers. We employ more than 5,000 people, across 6 offices, and we invest heavily in employee engagement and development programs. This means we can attract and retain top talent for your business. In fact, our annual attrition rate is less than half the industry average.


Employee engagement

The Jamaicans people are very social by nature and generally love company parties and events. We have a dedicated employee engagement department that organizes a variety of events throughout the year, including Christmas, Valentines, Halloween, the VLBPO (sports), summer outings, and monthly get-togethers. We also have our VLBPO where employees with similar interests, like photography, music and sports, can come together.



Our dedicated training team operates the VLBPO University training platform, where employees can receive quality online and classroom training in a wide variety of hard and soft skills.



We have a number of special awards and employee recognition events, where we recognize our employees for exceptional performance.

Over the years, we’ve developed our proprietary support platforms, systems for time and attendance tracking, HR processing, recruitment and referral programs, so we know exactly how to provide the best value support for our clients.

We’re also certified in ISO standards: ISO/IEC 27001:2013 (Information Security Management System) and ISO 9001:2008 (Quality Management Systems). For you and our clients, this means you get a premium offshoring service that’s been independently audited and certified for quality.

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Once appointed, your staff are your own and you get to shape them into your ideal team. Just as with your local team, you have complete control over your offshore team’s workload, performance, KPIs and job satisfaction. (Although, naturally, we’ll guide you on these aspects wherever you need it.) You can train your team in your company’s systems, processes, culture and preferences, to bring out their best work.

As your business grows, the offshore model helps you respond quickly to increasing demand and workload, because it enables you to expand your team headcount and infrastructure quickly, and without big up-front investments. We can also help you devise an appropriate management team structure and employee levels to help keep things organized.

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At VLBPO we are ready to partner with you to provide a premium relationship as your BPO partner.

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