Nearshore BPO Services

Your success is our #1 priorty

— “I wanted to take a moment and thank you for the support you’ve provided us over the last few months. As our business grows and processes change, we hope that our relationship with VLBPO will continue to grow too!

We have 4 groups of team members assigned to their respective departments, including Amazon Client Support, Walmart Client Support, eCommerce Support, and Walmart Internal Operations.”

View Case Studies

Scalable Omni-channel Services when you need it at your fingertips

Scalable Omni-channel Services

We’re offering exceptional nearshore, offshore and work-at-home solutions for all customer engagement needs, using robust and cost-effective delivery models

Call Center Solution

When you’re struggling to keep up with a growing number of support requests, we will help you to build a new team or supplement your existing one with the right kind of talent.
Solutions : Customer Care, Technical Support, Appointment setting and sales, Back Office & Administrative Support.

Quality Assurance And Coaching

We implement or build on current processes and strategies to ensure each interaction is of acceptable qualitative standards.
We are continuously auditing calls/emails/livechat for omni-channel experience
- Audit Results per Week
- First Contact Resolution
- Customer Satisfaction

Scale Quickly

Fast and hassle free onboarding no need to worry about Recruitment, HR , Payroll. We do the heavy lifting and you focus on scaling.

Flexibility

Global team that ensures the success of your business. This means we work around the clock 24/7 on weekends and holidays to keep you connected with your customers.

Providing scalable options to companies across multiple industries.

24/7 Call Center Solutions | Quality Assurance and Coaching
CRM implementation | Cx Department set up from A-Z

It is how we do it! Our solutions are geared towards:

Growing your business
Delivering personalised experiences
Building Brand Loyalty
Business staying connected at anytime.

Numbers that represent success

Daily Outbound calls

14,670+

Daily inbound calls

12,862+

Daily Chats/Emails

22,847+

What our clients are saying

I cannot say enough about Earl and the vlbpo team. We are an exciting start up with no real knowledge of outsourcing our CS department. We started with a team of 7 and we quickly scaled and they scaled with us to a team of 40 reps and maintaining high cs ratings.

Vlbpo helped our Company at a critical time. They are a group of Superstarr! Any company would be lucky to have them run their customer support department.

The perfect team for your start up, We started out small and as we scale they were able to meet our needs. Especially during peak season they were ablest scale up and down to meet our needs. We are luck to have them with us.