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Hire full-time, outsourced teams in the – Philippines, Jamaica & Latin America
Recruit, Hire, Onboard & ready to go in under 4 Weeks!
From on-site teams to remote solutions, we give you the flexibility to scale quickly and achieve unmatched quality along with sustainable growth.
ROI Guaranteed
0 %
Reduce Cost
In addition to saving up to 70% on labor cost, you also save 100% on office, equipment and utilities. This allows your organization to be more competitive, sustainable and profitable.
ROI Guaranteed
Scale Faster
As your business grows, so do the demands for resources and workforce. We make it simple! Scaling and maintaining efficiency is literally a phone call or email away.
Scale Your Business
Increase efficiency & quality
Imagine paying entry-level prices and getting expert-level service. We have the expertise to improve internal processes while maintaining efficiency.
We add Value Instantly &
WE GUARANTEE ROI !
Give clients the flexibility, responsiveness and creativity needed to navigate today’s customer experience challenges with peace of mind. Our BPO outsource services offer exceptional nearshore, offshore and work-at-home solutions for all your customer engagement needs, using robust and cost-effective delivery models that give your business a competitive edge.
Staff across world
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We guarantee the following within the
first year of operation
Increase Customer Satisfaction
Reduction in Handle Time
90 + KPI Achievement
Dedicated and Reliable Team
With VLBPO, you partner with a leading BPO and a dependable customer support outsourcing company committed to delivering efficient, secure, and customer-focused outsourcing solutions that drive long-term success.
Hear what our Clients Say !
Real feedback from the brands we support around the world.
Enhance the customer experience through the implementation of multilingual capabilities.
I have been working with VLBPO and their agents for under a year now. The onboarding process was smooth and easy. Earl took the time to listen to what we needed and accommodated every request.
Catrina Rued
CS Vendor Partner
It's not solely about our actions but also the manner in which we execute them
I wanted to take a moment to express my appreciation for the services provided by VLBPO over the past year. Your team has been instrumental in supporting our cannabis company’s customer service needs, and I am pleased to provide this reference letter as you seek to showcase your capabilities to prospective clients.
David Charles
CEO and CO-Founder
Offer more positive client experiences
The perfect team for your start up, We started out small and as we scale they were able to meet our needs. Especially during peak season they were able to scale up and down to meet our needs. We are lucky to have them with us.
Samir Kahlot
CEO and founder
Delivering a comprehensive omni-channel experience.
Vlbpo helped our Company at a critical time. They are a group of Superstars! Any company would be lucky to have them run their customer support department.
Kunal Gulati
VP Of Marketing & Business Development
Enhancing the value of customer engagement.
I cannot say enough about Earl and the vlbpo team. We are an exciting start up with no real knowledge of outsourcing our CS department. We started with a team of 7 and we quickly scaled and they scaled with us to a team of 40 reps and maintaining high cs ratings.
Charlie Golenbock
CEO and Co-Founder
World Class Teams
Our selection process ensures that we only work with the top 10% of educated talent to guarantee high-quality results that master the industry.
Time Zone Convenience
Our main office is located in the Caribbean, which facilitates collaboration with teams in the U.S. during normal working hours, and our teams in the Philippines allow us to cover normal working hours across the APAC region.
Language Proficiency
Our team has a high level of spoken and written English, Spanish & French. We have native speakers and bilingual teams, eliminating language barriers.
Years of experience
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Unlock your business full potential
Save up to 70% on Labour Cost and up to 100% on Infrastructure cost.
Country
Australia
USA
UK
Latin America
Jamaica
Philippines
Wages
Rating
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Your success is our
#1 priority
— “I wanted to take a moment and thank you for the support you’ve provided us over the last few months. As our business grows and processes change, hope that our relationship with VLBPO will continue to grow too!
We have 4 groups of team members assigned to their respective departments, including Amazon Client Support, Walmart Client Support, eCommerce Support, and Walmart Internal Operations.”
Timothy Richard
President of eCommerce
Recognized by industry awards and trusted by clients around the world.
Frequently Asked Questions
As a business process outsourcing provider, VLBPO delivers call center outsourcing, customer service outsourcing, virtual assistant services, back-office support, IT help desk, trust & safety moderation, and debt collections. We operate from nearshore centers in Jamaica, the Dominican Republic, and the Philippines, with programs built around your KPIs.
You get US time-zone coverage without US overhead. We build English and Spanish-speaking teams, launch programs quickly, ensure compliance, and provide real-time reporting.
We support SaaS, e-commerce, healthcare, financial services, legal, insurance, travel, hospitality, gaming, and entertainment industries.
Most programs go live in about four weeks, using pre-vetted agents for fast scaling without recruitment delays.
Cost savings vs US teams, nearshore time-zone alignment, QA monitoring, multi-platform support, and end-to-end service coverage.
Yes. We offer dedicated agents trained exclusively for your brand as well as flexible shared support models.
Do not hesitate to contact us
Our company will get back to you by the end of the next business day.
Call us on
(876) 619-9870
Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
Our mission is to empower businesses through reliable, high-performance outsourcing solutions that drive efficiency, growth, and customer satisfaction.
Need Help? hello@vlbpo.com or Book a Call.
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Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
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