Your Nearshore and Offshore BPO Partner

We Build Your Dream Team Without the Headaches

Q: Why should I outsource customer support to VLBPO?

You get US time-zone coverage without US overhead. VLBPO is recognized for healthcare call center outsourcing and builds teams in 5+ languages, including English, Spanish, French and Dutch, with Mandarin healthcare support expanding in 2026. We typically launch programs in about four weeks, provide secure, compliant processes, and real-time reporting.

Q: Which industries does VLBPO serve?

VLBPO focuses on SaaS, e-commerce, healthcare, financial services, and professional services, with additional experience in legal, insurance, travel and hospitality, and gaming and entertainment.

Q: How quickly can VLBPO scale support teams?

Our Caribbean and LATAM centers are built for speed. Most programs go live in about four weeks, and we scale using a bench of pre-vetted agents, allowing you to add capacity without recruiting delays.

Q: What are the benefits of outsourcing with VLBPO?

Benefits include significant cost savings compared to US in-house teams, nearshore advantages such as shared time zones and cultural alignment, quality assurance with call calibration, compatibility with platforms like Zendesk, Salesforce, and Five9, and a single partner for both front-office and back-office operations.

Q: Does VLBPO offer dedicated support teams?

Yes. Most clients choose dedicated agents trained exclusively on their brand. VLBPO also offers flexible shared virtual assistant services for businesses with lighter support requirements.

From customer experience and administrative support to complex back-office operations, we build dedicated teams that scale with your business. So seamlessly integrated, they’ll feel less like an outsourced provider and more like the team just down the hall — a true extension of your business, delivering Flexibility at Scale.

Trusted by top brands,
proven by results

Every partnership is built on reliability, transparency, and measurable performance. From startups to established enterprises, businesses trust VLBPO to build high-performing teams that strengthen customer experience, streamline administrative and back-office operations, and provide the scalable talent needed to support sustainable growth.

50%

Cost saving for a Medicaid healthcare brand

91%

First-contact resolution for a busy insurance company

Faster team scaling through peak season for an award-winning ecommerce brand

60%

Lower operational costs for a law firm

You should expect more.

More than just outsourced support. More than quick fixes. More than teams that simply react when problems arise.

Too often, companies are forced to choose between moving faster and maintaining quality, between reducing costs and delivering exceptional experiences, or between filling seats and finding people who truly understand their business.

From growing companies building their foundation to established brands looking for smarter ways to operate, we provide dedicated teams that bring consistency, expertise, and the ability to adapt when your business demands it most.

You don’t need another vendor.
You need a partner invested in helping you grow.

Reviews

I have been working with VLBPO and their agents for under a year now. The onboarding process was smooth and easy. Earl took the time to listen to what we needed and accommodated every request.

Catrina RuedCS Vendor Partner

The perfect team for your start up. We started out small and as we scale they were able to meet our needs. Especially during peak season they were able to scale up and down to meet our needs. We are lucky to have them with us.

Samir KahlotCEO & Founder

Your team has been instrumental in supporting our customer service needs, and I am pleased to provide this reference letter as you seek to showcase your capabilities to prospective clients.

David CharlesCEO & Co-Founder

Vlbpo helped our Company at a critical time. They are a group of Superstars! Any company would be lucky to have them run their customer support department.

Kunal GulatiVP of Marketing & Business Development

I cannot say enough about Earl and the vlbpo team. We are an exciting start up with no real knowledge of outsourcing our CS department. We started with a team of 7 and we quickly scaled and they scaled with us to a team of 40 reps and maintaining high cs ratings.

Charlie GolenbockCEO & Co-Founder

Frequently asked questions about working with VLBPO.

Short answers to what most teams ask before they build a team with us.

What is VLBPO?

VLBPO is a Jamaican-founded nearshore and offshore business process outsourcing (BPO) company, founded in 2019 in Kingston, Jamaica.

Team: 140+ team members
Delivery centers: Jamaica, the Dominican Republic, Colombia and the Philippines, with a US sales office in Missoula, Montana
Languages: 5+, including English, Spanish, French, Dutch and Mandarin
Compliance: SOC 2 Type 2, HIPAA, GDPR and PCI DSS (SAQ-D)
Services: customer care, Tier 1-3 technical support, sales, collections, back-office, trust & safety and virtual assistants
Go-live: most programs launch in about four weeks

What services does VLBPO provide?

As a business process outsourcing provider, VLBPO delivers call center outsourcing, customer service outsourcing, virtual assistant services, back-office support, IT help desk, trust & safety moderation, and debt collections. We operate from nearshore centers in Jamaica, the Dominican Republic, Colombia, and the Philippines, with programs built around your KPIs.

Why should I outsource customer support to VLBPO?

You get US time-zone coverage without US overhead. We build teams in 5+ languages, including English, Spanish, French and Dutch, launch programs quickly, ensure compliance, and provide real-time reporting.

Which industries does VLBPO serve?

We support SaaS, e-commerce, healthcare, financial services, legal, insurance, travel, hospitality, gaming, and entertainment industries.

How quickly can VLBPO scale support teams?

Most programs go live in about four weeks, using pre-vetted agents for fast scaling without recruitment delays.

What are the benefits of outsourcing with VLBPO?

Cost savings vs US teams, nearshore time-zone alignment, QA monitoring, multi-platform support, and end-to-end service coverage.

Does VLBPO offer dedicated support teams?

Yes. We offer dedicated agents trained exclusively for your brand as well as flexible shared support models.

Unlock your business full potential

Save up to 70% on labour cost and up to 100% on infrastructure cost.

Country

Australia

USA

Latin America

Jamaica

Philippines

Wages