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Trust & Safety
Ensure Trust and Security for Your Online Brand
Safeguard Your Digital Presence and Customer Experience
Our skilled subject matter experts (SMEs), quality associates, and moderators from around the world apply their knowledge of human moderation to manage content across all your digital assets.
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years of experience in content moderation
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languages supported
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million content elements are checked monthly
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Quality assurance How it works
A group delivers our trust and safety services of rules specialists, performance and quality managers, trainers, and experienced moderators to protect your online brand safety and maintain your brand online presence.
Cultural Affinity
Our content moderation service is culturally sensitive and compliant with the laws of the countries of our clients’ operations. Our multilingual CX teams, operating worldwide, offer moderation services and are sensitive to cultural differences and legal requirements, ensuring trust and safety across all regions.
Build Trust in Every Channel
We engage consumers on all major global social engagement platforms and new platforms such as the Metaverse and Web3. This prevents your brand's online presence from being damaged by user-generated content across the entire digital landscape.
Monitor All Types of Content
Below are some services we offer in content moderation: UGC reviews, Advertising moderation, and Regulatory/Copyright Compliance. We moderate, label, and act on violating content, including content that violates the rules and regulations of social networks, forums, websites, review sites, and chat rooms, ensuring brand online safety.
Security and Fraud Protection
Our systems can rapidly authorize users, identify potential frauds, and minimize the threat from unauthorized intruders. We also protect against the advertising of counterfeit commodities and services, which will help you protect your brand from being compromised.
Why VLBPO
Engagement, scalability, and performance are in one place, no matter where your CX teams are.
The Culture Of Care For Content Moderation
The heartbeat of our content moderation operations is our moderators. As such, our focus begins with our moderators, supporting overall wellness and engagement and providing an inclusive environment. At VLBPO, our moderation teams’ physical and mental wellness is a continuously evolving process and is our primary focus in every trust and safety operation.
Wellbeing Support
With wellness support, coaching, and an open and ongoing conversation around mental well-being, we pre-emptively equip moderators and offer immediate assistance and resources – We offer breaks and job rotation, access to psychologists, and our wellbeing well-being program, EverBetter, to ensure moderators are well taken care of physically, mentally, and emotionally.
Best Practices Built For Trust & Safety
Process of operations, from hiring profiles for specific roles and onboarding modules to coaching and engagement, facilitates performance support and development of moderators at every stage of the moderation process.
Global Insights To Support Your Operation
We have gathered insights from working with content moderation for millions of content elements per month for some of the world’s leading brands to help you fine-tune your content moderation strategy to industry best practices.
Technology For Increased Trust
Leverage technology for content control to automatically mark content containing profanity or abusive language, flag content for auto review across all content categories, including images, videos, audio, and live streams, and use AI in content moderation to determine potential hidden bias across all content types, including images, videos, audio, and live streams, enhancing trust and safety at every level.
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Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
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Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
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