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Technical support

Providing Top-Quality Global & Multilingual IT Help Desk Solutions

Move Beyond Traditional Methods to Cut IT Help Desk Support Costs and Improve User Experience

VLBPO provides an easy and effective tech customer support solution that ensures your employees get the dependable and quality support they require. Our experienced and multilingual agents operating globally can help you reduce costs at your technology service desk. We aim to increase efficiency and improve the user experience by automating processes and call routing.

How it works

Innovative Technical Support Model

Our team comprises a program manager, knowledge engineer, and best practice analyst who aims to develop a solution enabling users to solve their problems independently. We have incorporated IT Infrastructure Library (ITIL) practices and data analysis to enhance the customer experience with our IT service desk solutions.

Incident Management

We ensure that support tickets are properly managed, track the aging tickets, escalate when necessary, and help users navigate the self-service features.

Request Management

We manage service requests, account creation, onboarding, offboarding, and authentication, freeing you to concentrate on compliance while ensuring smooth IT technology support operations.

Problem Management

We try to anticipate problems and avoid their occurrence in the future, thus applying feedback to enhance change management and improve your technology service desk.

Knowledge Management

We employ knowledge-centered services (KCS) to enhance and enrich our knowledge base with every contact to improve the technical call center process.

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