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Technical support
Providing Top-Quality Global & Multilingual IT Help Desk Solutions
Move Beyond Traditional Methods to Cut IT Help Desk Support Costs and Improve User Experience
VLBPO provides an easy and effective tech customer support solution that ensures your employees get the dependable and quality support they require. Our experienced and multilingual agents operating globally can help you reduce costs at your technology service desk. We aim to increase efficiency and improve the user experience by automating processes and call routing.
How it works
Innovative Technical Support Model
Our team comprises a program manager, knowledge engineer, and best practice analyst who aims to develop a solution enabling users to solve their problems independently. We have incorporated IT Infrastructure Library (ITIL) practices and data analysis to enhance the customer experience with our IT service desk solutions.
Incident Management
We ensure that support tickets are properly managed, track the aging tickets, escalate when necessary, and help users navigate the self-service features.
Request Management
We manage service requests, account creation, onboarding, offboarding, and authentication, freeing you to concentrate on compliance while ensuring smooth IT technology support operations.
Problem Management
We try to anticipate problems and avoid their occurrence in the future, thus applying feedback to enhance change management and improve your technology service desk.
Knowledge Management
We employ knowledge-centered services (KCS) to enhance and enrich our knowledge base with every contact to improve the technical call center process.
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Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
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Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
- 127N Higgins Ave Missoula, MT 59802
- (210) 664-2114
Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
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