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Customer Success for retail and eCommerce
In today’s competitive retail landscape, customer experience (CX) is the key differentiator that drives brand loyalty. With approximately 80% of consumers choosing brands based on their CX, retailers must prioritize seamless, personalized interactions across every touchpoint. To stay ahead in the race for consumer attention, brands need to deliver what customers want—on their terms, at their convenience. From efficient call center support to streamlined eCommerce solutions, the future of retail success hinges on optimizing CX for an increasingly demanding and digital-savvy audience.
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Happy clients in eCommerce
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Agents supporting eCommerce customers
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delivery countries Tailored Omni-channel solutions for your customers
The roadmap to digital experiences
45%
of consumers prefer to use multiple channels to communicate with companies
As e-commerce continues to dominate the retail sector, it reshapes the way consumers shop, claiming an increasing share of the total market each year. A staggering 53% of consumers now believe that the online shopping experience surpasses in-store options, while 76% cite convenience as the top advantage. To stay competitive, retail brands must optimize their e-commerce platforms and deliver an exceptional, frictionless online customer experience. By leveraging advanced customer support solutions and streamlining their digital channels, retailers can meet the evolving demands of today’s convenience-driven shoppers and thrive in this rapidly changing landscape.
n the age of social commerce, online reputation has become crucial for retail success. With 73% of consumers acknowledging that social media influences their brand decisions, both brick-and-mortar and e-commerce retailers must embrace digital channels to engage customers effectively. Success now hinges on creating authentic connections through social media platforms, online reviews, and digital touchpoints. By maintaining a strong online presence and fostering positive interactions, brands can enhance trust, boost customer loyalty, and position themselves as leaders in an increasingly digital retail landscape.
How we help
- Our tailored solutions guarantee seamless integration of our solutions from day one, backed by our deep expertise in the retail services industry. We understand the unique challenges of e-commerce businesses and design strategies that drive immediate results, ensuring your business stays competitive and delivers exceptional customer experiences.
- Our data-driven strategies, guided by expertise in consumer analytics, are designed to produce measurable outcomes. Leveraging our industry leadership, we create actionable insights that drive success and sustainable growth for your business.
- World-class omnichannel solutions gives you multiple ways to engage with your customers, backed by our 24/7 phone, email and chat capabilities.
Consumers expect frictionless experiences
42%
of consumers would pay more for a superior experience
Elevate your entire retail journey
While customers expect interactions to be seamless, each individual has their own definition of a positive experience. Long-term loyalty is reliant on knowing your customers, but behavioral patterns are constantly evolving.
Understanding your audience is key to creating more consumer-centric experiences. Our research shows 60% of consumers expect some level of personalization as standard.
How we help
- Our comprehensive services provide customer-focused experiences across multiple channels, including email, live chat, and social media, ensuring seamless support at every touchpoint.
- Our cutting-edge technology guarantees a seamless customer experience, proactively guiding the next best action to ensure every interaction is optimized and nothing is left to chance
Retention and loyalty are reliant on satisfaction
Brand Loyalty
program support
Satisfied customers are not only more likely to return, but loyal customers also spend 31% more than new shoppers and are 50% more likely to try new products. Building customer loyalty directly drives long-term profitability and growth.
Implementing a robust omnichannel strategy, paired with effective data collection and analysis, allows you to identify trends and predict purchasing behaviors. This deeper insight into customer experience delivery enables you to better understand how it fosters lasting loyalty and repeat business.
How we help
- Data-driven omnichannel management that drives customer satisfaction and reduces operational costs
- We monitor 100% of consumer touch points across voice and non-voice channels to ensure high customer satisfaction ratings.
- Experts in analytics, and automation, VLBPO can make your data work for you
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Transform your retail CX with VLBPO
As consumer expectations continue to evolve, so does their propensity to abandon brands that fail to deliver a satisfactory customer experience. Exceptional retail experiences are rooted in a deep understanding of your customer base, their relationship with your brand, and the implementation of technology-driven, frictionless interactions supported by a robust omnichannel strategy.
200+
brands partner with Foundever
5+
languages supported
90 %
customer satisfaction rating
500
associates across the globe
Types of services or lines of business
Customer service
- Acquisition
- Account/billing inquiry
- Returns and refunds
- Shopping cart
- Retention and loyalty programs
- Consumer rentals
- Complaint/issue resolution
- Chat and email support
- Pre- and post-sales assistance
Sales program
- Inbound phone B2C and B2B sales
- Outbound phone sales
- Winback/save retention
- Cross-sell and upsell
- Chat and email support
- Technical support
Additional services
- Collections
- Payments
- E-commerce
- Item processing
Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
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Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
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