The partnership flourished for five months as both parties scaled up their operations to meet the growing demand of Hello Mood’s expanding customer base.

Challenges Faced:

One of the biggest challenges faced by Hello Mood was the need for a professional team to support their customers. As a cannabis startup, they were looking for a partner who could not only understand their business but also adhere to the strict regulatory compliance requirements of the industry. They needed a partner who could provide omnichannel support to their growing customer base while maintaining high quality and consistency.

Solution Provided:

Vlbpo rose to the challenge and created a fully managed and structured department for Hello Mood. This included developing Standard Operating Procedures (SOP), creating workflows, training manuals, and much more. Vlbpo built a team of highly trained professionals who were not only knowledgeable about the cannabis industry but also understood the importance of adhering to regulatory compliance requirements. The team provided omnichannel support to Hello Mood’s customers, including email, chat, and voice support, ensuring that their queries were resolved quickly and efficiently.

Results Achieved:

Thanks to the partnership with VLBPO, Hello Mood was able to scale up its operations from a six-figure cannabis brand to a multi-million-dollar brand. The team at VLBPO worked closely with Hello Mood, providing them with the support they needed to grow their business. The result was a 93% customer satisfaction rating, which is a testament to the quality of service provided by VLBPO. Thanks to our partnership, Hello Mood was able to grow it’s business and scale to meet the demands of its customers. We provided the perfect blend of customer service and technical support, resulting in a seamless experience for their customers.  

Conclusion:

The partnership between Hello Mood and VLBPO was a huge success. VLBPO provided Hello Mood with the professional support they needed to grow their business while adhering to the strict regulatory compliance requirements of the cannabis industry. The result was a fully managed and structured department that delivered omnichannel support to Hello Mood’s growing customer base. With VLBPO’s help, Hello Mood was able to scale up its operations and achieve a 93% customer satisfaction rating, making them one of the most successful cannabis brands in the industry. We are proud to have been a part of Hello Mood’s success story. Through our partnership, we were able to help them reach their goals while providing their customers with the highest level of customer service.