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Debt Collection Services
Achieve Tangible Results in Reducing Debt
Speed Up Your Customers' Journey to Financial Recovery
Our data collections services are delivered by experienced specialists who use artificial intelligence (AI) and interaction analytics to learn more about your customers. This approach produces quantifiable and observable results in minimizing bad debt collection.
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associates dedicated to collection roles
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%
reduction in operational costs
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%
improvement in cure rate
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%
increase in the Net Promoter Score (NPS) How It Works
Understand Customer Behavior
Use the latest artificial intelligence (AI) to segment customers by behavior and risk and offer targeted collections strategies for debt recovery services. Efforts focus on bad debt collection that is most likely to succeed. It enhances the efficiency of the process and improves recovery in late-stage collections while reducing bad debt.
Optimize with Data
Utilize comprehensive data analytics to pinpoint the best time of day, optimal treatment schedules, and the most effective contact methods, making your debt recovery solutions more efficient.
Maximize Efficiency
The early-stage customers should be intelligently routed to self-care options while your agents handle the mid-to-late-stage debt collections. During the process, agents are provided with real-time on-screen prompts that guide the next steps, ensuring optimal results for your debt recovery agency.
Improve Compliance
Improve compliance and efficiency of the debt recovery services with the help of our specialists. Applying our extensive regulatory expertise with speech analytics, we rapidly pinpoint non-compliant statements and enhance quality by enforcing proper disclaimer usage to minimize compliance concerns.
Why Choose VLBPO
Our teams act as your business partners to deliver the brand experience your customers demand and help mitigate bad debt costs associated with bad debt collection.
A New and Improved Method of Collections
VLBPO’s debt collections services employ AI and data analytics to measure customer sentiment and look for signs of potential issues. These tools help the agents know what to do next to prevent escalations and enhance overall performance for debt recovery solutions.
Tailored Collections Training
Our experienced training department offers courses to meet your organization’s needs and incorporate short learning modules, engaging content, and fun elements. This way, the agents can be trained on the necessary skills for credit collection services. Thus, an organization gets a team of professional collectors who can decrease bad debts and not make the customers leave.
Compliance with the Laws through Analytics Expertise
Being an ISG-recognized leader in AI and Analytics for three years, VLBPO is well-equipped to design speech and text analytics. These tools will improve productivity and ensure that your debt recovery agency is legal and efficient. It means the agency will produce results in no time. Whether you’re searching for “debt collection near me” or a reliable debt recovery agency near me, VLBPO ensures excellent service.
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Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
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Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
- 127N Higgins Ave Missoula, MT 59802
- (210) 664-2114
Providing all-in-one solutions for customer happiness to top brands across the globe. We do the heavy lifting and you focus on growth!
Your NEARSHORE, Offshore and Outsourcing Partner, VLBPO.
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