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Customer care services

Make an Impact on Every Interaction

CX Outsourcing That Integrates Seamlessly with Your Business

No matter the channel or the challenge, provide your valued customers with an experience they’ll remember for the right reasons – an ideal blend of emotional connection and fast, practical resolution.

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million associates supporting customer care services and back-office roles

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Customer Satisfaction Ratings

employee Net Promoter Score (eNPS) in 2022

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leading and innovative brands

How it works

Competing Through Customer Experience (CX)

Customer care services are the defining aspect of your brand's identity in today’s world. Brand equity measures customer perception of your brand, and CX is why you are better than your competitors.

Care in Every Channel

Whether voice, email, chat, social media, or the metaverse, your customer services strategy should ensure a consistent and integrated experience. Engage with your customers on the platforms they use and ensure that the conversation continues on those platforms.

Scale as Needed

Offer flexibility, initiative, and robustness to meet your organization's needs as they grow. Whether you are located onshore, nearshore, or offshore, as well as whether your agents work from home, on-site, or in a hybrid model, your customer care outsourcing service can scale up and down as needed. This ensures that fluctuations in contact volumes, campaigns, or seasonal demands are efficiently managed by associates equipped to meet your needs.

A Seamless Extension of Your Brand

Create a CX strategy within fully branded environments. It includes immersive employee training and engagement programs. This means that your CX teams do not merely feel like an extension of your brand but become true brand advocates, delivering excellent customer care solutions.

Culturally Aligned and Speaking Your Language

Get your customers closer by selecting CX locations with the right skills and cultural understanding. With support in over 60 languages, your brand can tell the world your story and harness the power of multilingual hub locations to drive business growth, further solidifying your position among the best customer care companies.

Continually Improving the Experience

Get valuable insight into each customer interaction to find new ways to minimize customer effort, improve CX effectiveness, and foster brand loyalty through your customer support center.

Why VLBPO

Integrate Engagement, Scalability, and Performance Across Your CX Teams

CX Driven by Culture of Care

Our eNPS is 52 globally for 2022, and our committed employees ensure that your customers get solutions quickly. Our people are prepared to deliver outstanding customer experiences onshore, nearshore, offshore, or remotely as your company expands; prepare to deliver top-level customer care services as your company expands.

Building Conversational Omnichannel CX

We create customer journeys that can be experienced across all channels. In addition, we connect automated and self-service channels like bots with human-attended channels, with proper brand-consistent conversational design. This more integrated approach will help develop a better, long-term relationship with your customers at each journey stage.

Digital Hiring to Grow with the Right Talent

We can also quickly increase the number of our operational associates – for example, we have hired more than 4,000 associates for a single brand in less than six weeks. Whether you are looking for a specific set of skills or need to fill an urgent opening, our digital hiring solution will help you contact the most suitable CX professionals for your brand. We help you optimize your customer care outsourcing service.

Customer Care Driven by Data

As our AI and Analytics power your CX strategy, it is refined based on your customers’ behavior. This helps enhance customer care solutions and increase customer productivity and satisfaction.

Integrated with the Best CX Technologies

VLBPO works with the leading CX software vendors and uses its tools to ensure an easy connection with your existing systems. We are committed to delivering changes that optimize your CX operations and help your brand continue to lead the way in customer experience.

Book a meeting with our experts

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