In the world of digitalization, maintaining customers and managing data isn’t a headache for businesses any more. Instead of spending time on hiring in-house customer and data management executives, companies are employing Business Process Outsourcing services. 
The use of these services is increasing gradually. According to a statistics report from the United States, the approximate growth rates of BPO companies are 9.1% between 2023 and 2030, and the market value of the services is $70.66 million in 2022.

But it’s challenging to find the reliable and best BPO outsourcing websites. Not all of them are trustworthy and provide 100% good quality services. We’ve gone through thousands of reviews on BPO companies and finally, we got 7 top-rated websites for you. Without further ado, let’s get into the detailed features of professional BPO services. 

7 Best BPO Websites for Outsourcing Work in 2023

We’ve chosen these outsourcing websites based on the customer’s reviews, response time, service quality, pricing plans, data management ideas, and client’s satisfaction. Here we present 7 high-rated BPO outsourcing websites in 2023. 

1. VLBPO

If you’re hovering for an up-to-date offshore BPO service for your small business, VLBPO is your prominent option. They began their journey in 2015 to provide BPO services for multiple countries. The VLBPO has received numerous positive rewards from its clients over the years, making it one of the best websites for outsourcing work.

Key Benefits 

• This outsourcing company deals with telecommunication, non-profit organizations, gaming, consumer products, and legal industries. 
• They work for small businesses, mid-market, and enterprises. 
• Their services focus on customer care outsourcing, call center services, sales outsourcing, and back office sourcing.
• VLBpo provides highly efficient solutions for health industries, retail and e-commerce, software and technology industries and legal services
• The VLBPO has a bunch of experienced agents who always give sober and calm service to the clients. 

Pricing 

Their average hourly charge is $25. 

Pros 

• Cutting-edge technology that helps the customer to keep a constant connection.
• Their customer-centric approach connects more people than a conventional call center service. 
• Excellent expertise with a proven track record. 
• Affordable pricing range. 
• Experienced agents can manage all customers with patience and make the same efforts for everyone.

2. Big Outsource

One of the best BPO outsourcing websites for SME businesses is Big Outsource, which started in 2014. However, they serve customers in North America, Australia, Asia Pacific, and the United Kingdom. They include skilled agents and leadership teams to ensure the best services. 

Key Benefits 

• Their goal is to provide call center services, back-office outsourcing, and customer service outsourcing. 
• This outsourcing company works on payment processing, virtual assistant, back office outsourcing, legal outsourcing, claims processing, data entry, and processing. 
• Big Outsource agency offers services for telecommunication, enterprise communication, hospitality, medical, and legal sectors. 

Pricing 

Hourly rate of $18.75 to $29.57.

Pros 

• Customers are their top priority.
• Includes experienced agents with good communication skills. 
• Exceptional and engaging verbal tone with the customers.  
• Effective listening and solving the problems of customers. 
• Gaining trust with respective behavior and accountability. 

3. Wing Assistant

To ensure the best outcome with multiple services, Wing Assistant comes up with all BPO outsourcing projects under one roof. Moreover, they offer services from customer support to recruitment and administration. Also, this company provides virtual assistants, digital marketing assistants, and industry-focused services. 

Key Benefits 

• Wing Assistant includes general and administration virtual assistants, CSR and receptions, sales and outreach, marketing, and US-based talent services. 
• They provide assistants for e-commerce, real estate, web and app developers, medical scribes, and health sectors. 
• This agency has a BPO specialist team that always provides the best decisions for the customers. 
• Their pricing plan is categorized into three types- part-time, full-time with one agent, and full-time with two agents. 

Pricing 

Monthly rates range from $599 to $1899.

Pros 

• Easy to access the customer agents via Wing Assistant free software. 

• Trained agents with long years of experience. 
• Their staff has crafted the art of communication deeply so that they easily convince the customers to get your services. 
• New-age technology that comes up with zero interruption. 

4. Prialto

Another best-outsourced business solution for different people is Prialto. This outsourcing service is well known for its amazing behavior and voice tone, representing the brand since 2009. You can also book their projects individually. Prialto works in New York, San Francisco, Austin, Seattle, London, Chicago, and Los Angeles. 

Key Benefits 

• The BPO company has proactive agents that help manage engagements, back-office outsourcing, enterprise-level services, and training teams. 
• Their assistants are talented and well-trained to build a strong customer bond. 
• You can customize the text or call script templates according to your requirements. 
• Back-up assistants work on the urgent tasks as soon as possible. 

Pricing 

The monthly price of the Prialto package is $1450 per unit for individuals and teams. If you want to employ them for enterprise, you need to contact their website. 

Pros 

• Using this service is beneficial for teams and enterprises because it is worth the pricing.
• They constantly support the clients and keep their needs on top. 
• Carries the brand tone to the professional level. 
• Increases the customer base growth. 
• Expertise in a variety of industries. 

5. Accenture

Accenture is a top-quality BPO offshore outsourcing company. They provide artificial intelligence, data and specialized talent & process innovation, finance, sourcing and procurement, supply chain, compliance, business development agents, sales and customer operations, marketing, talent, and BPO recruitment services. 

Key Benefits 

• Hiring this company can be helpful because they have 219,000 agents in their 50 authorized centers. 
• They provide 24/7 support to their clients. 
• You can instruct your needs and ideas to help them handle your customers better and improve their tone and behavior. 
• Including their services in your business will support you to make your revenues double within a short time. 

Pricing

It’s not available for everyone. You need to contact their officials to get the pricing list of their services. 

Pros 

• Comes with 35 years of experience as a BPO consultant who trains the agents to make their service better. 
• Improves the sales and marketing sense and promotes your brand voice worldwide. 
• Offers supportive tone and behavior for your customers and engages them in your business more. 
• Their customer support is available for the clients whenever they need it. 

6. Upwork

If you want to hire freelancers and trusted agents to organize your business, Upwork is one of the affordable options for you. However, you’ll find the services for BPO outsourcing within different budgets on Upwork. There are no limitations on agents in this platform because thousands of freelancers and outsourcing agents are available for BPO services.  

Key Benefits 

• Lifetime free subscription. You can open an Upwork account anytime and anywhere to hire customer service agents. 
• Rating badges on the agent’s profile to avoid scams. 
• It showcases the outsorcerer’s previous work portfolio and client’s review.
• This platform has agents with various pricing ranges for different sectors. 

Pricing

Freelancers charge different rates depending on their hourly rate, experience, and quality of work.

Pros 

• Provides highly qualified options for better customer assessments and data management. 
• Offers hourly tracking system for finding active executives. 
• It helps to engage with multiple communities. 
• Easy access to a pool of experienced BPO specialists.  

7. Fiverr

Fiverr is another platform for freelancers and customer support operations like Upwork. There are thousands of BPO agencies and agents working on Fiverr. Besides, you’ll get services like inbound & outbound calling, sales, lead generation, technical support,  customer support, chat support, live chat, and email management.

Key Benefits 

• It includes the previous reviews and ratings on the service page. 
• This website helps you find professional and reliable services for small, mid-market, and multimillion-dollar enterprises.
• In this platform, you’ll get free access to search for the agents that match your requirements. 

Pricing 

Freelancers charge different rates based on their hourly rate, experience, and the quality of their work.

Pros

• Come up with numerous choices that help to get the best services. 
• No hour-based payments, only fixed payments are allowed. 
• Diverse expert knowledge in data management and customer support. 

How Do You Choose the Best BPO Service Solutions Specialist?

The challenge is to understand the suitable BPO service solutions specialist because there are many scam cases of BPOs over the years. But if you want to observe some factors of BPO services,  you can find the prominent one for your company.  

• Response Time 

While checking their services and reviews, you must look for the average response time. You’re hiring the services to ensure instant response for customers. So if the agents respond late, you might lose potential customers. 

• Customer Satisfaction 

The main target to hire the BPO agents is making the customers happy and convincing them to repeat your service. Also, they should help the customer to find the answer to their questions. Their tone and behavior matter when it comes to satisfying the clients. So, look into their tone and behavior assessment from previous users.  

• Service Quality 

Depending on the working experience of agents and BPO companies, you can get a clear picture of their work process and quality of services. To improve management quality, you should find a service provider with a high-quality professional work ethic. 

• Technology System 

Poor technology infrastructure is a curse to BPO services. As executives depend on the Internet and technology, it’s highly essential to keep updating the technical system. And to get the best outcomes, you should provide BPO companies with updated new-age technology systems.  

• Pricing Plan 

If you’re running a small ecommerce business or freelancer, you should pick the free platforms to get budget-friendly assistants. For enterprises and highest-seller brands, it’s wise to get paid BPO services for premium quality agents. 

FAQs About Outsourced Business Solutions

• Is BPO A Call Center Company?

Call center companies are one of the significant parts of BPO services. The BPO companies hire some trained and experienced executives to provide customer service as a third-party vendor. Apart from call center activities, BPO offers virtual assistance and data management services. 

• What Are The Functions of Business Process Outsourcing (BPO)?

The prime function of Business Process Outsourcing is managing operations like telemarketing, sales & finance, accounting, data analytics, a multimillion-dollar business, SME business, and customer support. 

• What Companies Does The US Outsource To The Most?

The US outsources BPO services for companies like accounting, IT, digital marketing, lead generation, human resources, fashion brands, real estate, flats, cars, and development. 

Final Thought 

Our guide to the best BPO outsourcing websites will assist in comparing the services, benefits, and pricing plans for hiring the suitable one. The best way to outsource your website is to understand your needs, prepare your business for outsourcing, get a trustworthy BPO service, and create a strong bond with the team. 

Once you hand over the customer service and data organization to these service providers, you can focus more on sourcing, promoting, and upgrading your business quality. Only high-quality customer support won’t be enough if you can’t provide good service. Pick the perfect BPO service that matches your budget and best of luck.