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VLBPO

Solutions from Virtual Leaders BPO

Our Resource outlay allows us to provide services ranging from Accounts Receivables to Customer Verification.

Our Solutions

Customer Care and Success

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Phone - Email - Live Chat

The way you care for customers can make or break your business, which is why you need a reliable and experienced partner like VLBPO to manage customer care effectively.

tech customer support

Social Media

Social media offer many benefits, but hiring the right provider is essential.
It’s no secret that social media helps your business build brand awareness, connect directly with your target audience, drive more traffic to your products and services and increase revenue.

Vacation Rental & Property Management

We have managed multiple rental properties and we have assisted clients with managing Residential Properties (Single Family Homes, Multi-Family Properties, Apartment Complexes, and condominiums), Vacation Rentals, and more.

Appointment setting | sales Team

In today’s business environment, time truly is money. Your sales representatives are constantly trying to keep up with the demands of their schedules and closing deals.

call center and customer service

eCommerce Support

Competition is a significant threat to any business running via the internet. Amazon alone represented nearly a third of all U.S. e-com sales growth in 2020. Exceeding what customers expect will depend on the e-com

Technical support

Every point of contact as an opportunity
We’ll work with you to understand the unique technical issues that commonly plague your customers, plus all of those less typical problems that might arise.

Phone - Email - Live Chat

Our highly trained staff will provide the best standards of helpful and knowledgeable care. Our cutting-edge software and high-speed solutions also offer portability, so you can tend to your business needs globally. 

Phone - Email - Live Chat

Consumers today crave brand connection and new brand experiences across multiple channels of customer engagement.

Customer service has the ability to change the course of your business with positive customer satisfaction and great engagement. Our customer service philosophy is focused on the emotional intelligence of our staff and constantly training them to be effective communicators so they understand the power of words and how to control the conversation and ultimately the outcome of the conversation without relying on a prewritten script, to deliver a truly unique and coherent customer experience. 

Customer service outsourcing from one of the industry-leading BPO proves that excellent satisfaction ratings and innovative ways of gathering positive referrals can enhance your brand reputation with maximum customer satisfaction. 

 

In the age of the digital consumer, we help you pique interest, elevate experience, nurture leads, make sales, reduce churn and grow customer brand affinity with our CX driven digital engagement services and solutions – that support throughout the entire customer lifecycle.

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Years of Experience

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Calls Per Day

We Are Leading in Call Center Service

Solutions For Small & Large Business

Guidence From Our Expert Staff

Learn From Customer Feedback

If You Need Help, Get A Consultation

FAQ

AMONG THE KEY BUSINESS BENEFITS A PARTNERSHIP
WITH VLBPO OFFERS ARE:

Social Media

It’s no secret that social media helps your business build brand awareness, connect directly with your target audience, drive more traffic to your products and services and increase revenue. More than 4 billion people worldwide are using social media, that’s nearly 55% of the total population.

Social Media

Social media offer many benefits, but hiring the right provider is essential.

It’s no secret that social media helps your business build brand awareness, connect directly with your target audience, drive more traffic to your products and services and increase revenue. More than 4 billion people worldwide are using social media, that’s nearly 55% of the total population. This reflects in the studies which indicate social platforms’ growing preferences among customers. According to one research paper, 65% of people aged 18-34 consider social media a preferred medium of customer service. 74% of millennials report that their opinion of a brand improves when they get a response to their queries on social media. In simple terms, businesses can’t afford to ignore social media.

 

We understand this and with over 2 decade of experience we ensure that this side of your business is well taking care of. We work with brands from inception to maturity, as trusted partners, helping you realize true value, experiences and business outcomes that meet your needs and exceed customer expectations.

0 +

Years of Experience

0 +

Calls Per Day

We Are Leading in Call Center Service

Solutions For Small & Large Business

Guidence From Our Expert Staff

Learn From Customer Feedback

If You Need Help, Get A Consultation

FAQ

As your business partner, we’ll ensure a smooth and seamless integration ofwhatever business processes you need VLBPO to handle on behalf of your
brand.
 
These vital business:

Virtual Assistant

We have managed multiple rental properties worldwide and we have assisted clients with managing Residential Properties (Single Family Homes, Multi-Family Properties, Apartment Complexes, and condominiums), Vacation Rentals, and Commercial Rentals by performing several tasks on a regular basis.

Guest Services & Property management

Are you having trouble keeping managing your short term or rental properties? Are you switching from freelancer to freelancer ? It is time to make your life easier with VLBPO. We offer the best rates on the for exceptional quality. You will never have to worry again.

We bring 10 + years of experience as a Virtual Property Manager and Real Estate Virtual Assistant for Clients mainly in the USA,  Canada, UK, and Australia however we are willing to extend this to other countries if needs be.

 

We have managed multiple US-based rental properties and we have assisted clients with managing Residential Properties (Single Family Homes, Multi-Family Properties, Apartment Complexes, and condominiums), Vacation Rentals, and Commercial Rentals through performing several tasks on a regular basis, which involve but are not limited to:

 

 

1. Coordinating Maintenance, Repairs, and Property Renovations.

 

2. Advertising and Marketing Properties for short-term rent and for sale.

 

3. Communicating with tenants through calls, texts, and emails.

 

4. Vendor Management.

 

5. Utilities and Billing Management and Tracking.

 

6. Creating Reports on a regular basis.

 

7. Creating documents as per specification (Leases, Notices, Contracts).

 

8. Data Entry/Maintenance and updating company software on a regular basis.

 

9. Managing Vacation Rentals using Airbnb, Bookings.com, VRBO and more .

 

 

 

We have hands-on experience working in MS Office, Freshbooks, Quickbooks, Salesforce, Buildium, AppFolio, Propertymeld, Propertyware, RealeFlow, Google Apps, Zoho Apps, Peachtree, communication software (Skype, Pinger, RingCentral, Grasshopper, and others), remote desktop software (Log Me In, Join me and Team Viewer), GoTo Meeting, GoTo Training, GoTo Webinar, Podio, Powtoons, GoAnimate, Camtasia, Asana, JIRA, and Wrike.

 

 

 

All our experience and expertise are solely aimed at serving clients to the best of our abilities, and keeping them happy and satisfied by providing quick results and quality work on time.

We Are Leading in Call Center Service

Solutions For Small & Large Business

Guidence From Our Expert Staff

Learn From Customer Feedback

If You Need Help, Get A Consultation

Appointment setting | sales Team

In today’s business environment, time truly is money. Your sales representatives are constantly trying to keep up with the demands of their schedules and closing deals.

Appointment setting | sales Team

While appointment setting is an important task that delivers many benefits, many business owners still find the idea of calling both prospects or regular customers to offer products and services too daunting and imposing.

 

Outsourcing your business’ appointment setting and sales needs helps you and your teams save more time and energy for your main operations. You can focus on improving your products and services, while we at VLBPO runs campaigns to target and contact the right leads.

 

You’ll no longer have to worry about scheduling sales meetings because the appointment setters have taken care of it for you. Our salespeople will also focus on creating presentations that will grab the prospect’s attention. As a result, your chances of acquiring new clients and making a profit will improve.

 

We convert your abandon carts or partials into sales and we set appointment to close sales It doesn’t matter what campaign you are running, once you have data we will convert those into paying customers.



We Are Leading in Call Center Service

Solutions For Small & Large Business

Guidence From Our Expert Staff

Learn From Customer Feedback

If You Need Help, Get A Consultation

eCommerce Support

Competition is a significant threat to any business running via the internet. Amazon alone represented nearly a third of all U.S. e-commerce sales growth in 2020. Exceeding what customers expect will depend on the e-commerce customer service practices that an organization adopts.

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customer service practices that an organization adopts. 

E-commerce customer service acts as a guide for shoppers who shop online. Operating an online business is complex because there are many challenges that an entrepreneur encounters when serving online consumers.

e-commerce customer service plays a huge role in assessing plenty of communication channels that clients use to guarantee an instant response. Integrating good customer support while applying the right tools and resources will help your business thrive. This has proven to be more useful during this pandemic when more and more people are shopping online. Running a successful e-commerce business involves plenty of assessment and tracking of customer experience. Various customer-related key performance indicators can be used to track and measure customer experience.

At VLBPO we understand these needs and with over 15 years of experience our expertise enables us to understand customers’ journey as well as their ever-changing needs closely. We leverage this understanding to design  engaging customer service responses, boost customer satisfaction ratings, and keep your business ahead in the eCommerce space.

Technical support

Every point of contact as an opportunity

We’ll work with you to understand the unique technical issues that commonly plague your customers, plus all of those less typical problems that might arise. We view every point of contact as an opportunity to build loyalty to your brand and increase your retention rates.

Technical support

Every point of contact as an opportunity

We’ll work with you to understand the unique technical issues that commonly plague your customers, plus all of those less typical problems that might arise. We view every point of contact as an opportunity to build loyalty to your brand and increase your retention rates.

We Are Leading in Call Center Service

Solutions For Small & Large Business

Guidence From Our Expert Staff

Learn From Customer Feedback

If You Need Help, Get A Consultation

woman and man sitting in front of monitor

While some pain with technology is inevitable, our team at Virtual Leaders BPO tries to minimize the suffering your customers experience. We know that many people dread contacting technical support, but we try to make it as painless as possible by keeping wait times minimal and quickly troubleshooting and resolving issues.

Aside from our friendly, knowledgeable agents, VLBPO offers the very latest in solutions. Our innovative staff, softwares and high-speed connectivity makes it easy for your clients and customers  to connect with technical support agents on their terms.

We strive to provide the answers your customers need quickly and efficiently via chat, email or voice, making the most of processes to streamline and work smarter.

 

Among the solutions we offer are helpdesk answers, support, solutions and advice. We monitor, log and verify every interaction with our helpdesk so we can deliver measurable results. Our agents are focused on time and performance so that we can ensure you and your customers can count on us to represent your brand well.

 Our approach to technical support is ideal for small and medium or start-up businesses and international companies. VLBPO is able to handle fluctuating demand, adjusting resources to respond accordingly. Our standards are high, meeting the rigorous demands required to achieve our goals.

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