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Trust & Safety

Ensure Trust and Security for Your Online Brand

Safeguard Your Digital Presence and Customer Experience

Our skilled subject matter experts (SMEs), quality associates, and moderators from around the world apply their knowledge of human moderation to manage content across all your digital assets.

years in operation

languages supported

delivery countries

0 /7

moderation coverage

How it works

A group delivers our trust and safety services of rules specialists, performance and quality managers, trainers, and experienced moderators to protect your online brand safety and maintain your brand online presence.

Cultural Affinity

Our content moderation is culturally aware and aligned with the laws of the markets you operate in. Multilingual teams in Jamaica, the Dominican Republic, Colombia and the Philippines understand local context, so policy decisions are accurate and fair across every region.

Build Trust in Every Channel

We moderate content across social platforms, online communities, marketplaces, review sites, forums and in-app chat, protecting your brand from harmful user-generated content wherever your customers engage.

Monitor All Types of Content

Below are some services we offer in content moderation: UGC reviews, Advertising moderation, and Regulatory/Copyright Compliance. We moderate, label, and act on violating content, including content that violates the rules and regulations of social networks, forums, websites, review sites, and chat rooms, ensuring brand online safety.

Security and Fraud Protection

Our systems can rapidly authorize users, identify potential frauds, and minimize the threat from unauthorized intruders. We also protect against the advertising of counterfeit commodities and services, which will help you protect your brand from being compromised. All moderation runs on SOC 2 Type 2, GDPR and PCI DSS-compliant operations, with controlled access and full audit trails.

Why VLBPO

Engagement, scalability, and performance are in one place, no matter where your CX teams are.

The Culture Of Care For Content Moderation

The heartbeat of our content moderation operations is our moderators. As such, our focus begins with our moderators, supporting overall wellness and engagement and providing an inclusive environment. At VLBPO, our moderation teams’ physical and mental wellness is a continuously evolving process and is our primary focus in every trust and safety operation.

Wellbeing Support

Moderators can be exposed to difficult content, so their wellbeing is built into every program. We provide scheduled breaks, task rotation, regular coaching check-ins and access to mental health support, so moderators stay healthy, focused and accurate.

Best Practices Built For Trust & Safety

Process of operations, from hiring profiles for specific roles and onboarding modules to coaching and engagement, facilitates performance support and development of moderators at every stage of the moderation process.

Global Insights To Support Your Operation

Our quality and policy teams track accuracy, turnaround times and emerging policy trends across every queue, and share regular insights that help you refine your moderation guidelines.

Technology For Increased Trust

Leverage technology for content control to automatically mark content containing profanity or abusive language, flag content for auto review across all content categories, including images, videos, audio, and live streams, and use AI in content moderation to determine potential hidden bias across all content types, including images, videos, audio, and live streams, enhancing trust and safety at every level.

Book a meeting with our experts

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