Senior operations executive with more than 20 years of leadership experience building and scaling operational infrastructure across the BPO, telecommunications, and technology sectors. Proven ability to design organizational systems, lead large operational teams, and implement structured processes that enable sustainable growth and operational accountability.

Experienced in managing large-scale service organizations supporting workforces of up to 2,700 employees, while implementing enterprise performance frameworks that improve operational visibility, efficiency, and delivery consistency.

Certified Lean Six Sigma Black Belt with strong expertise in process engineering, CRM architecture, enterprise systems integration, and technology-enabled operational frameworks.

Recognized for building operational structures that allow organizations to scale effectively while maintaining performance discipline and measurable outcomes.