How One Up Services Scaled Their Business with VLBPO’s Professional Services
One Up Services is a company that specializes in dealing with excess inventory and selling packages worth 25,000 USD...
While most businesses offshore to reduce costs or accelerate growth, there’s a lot more to it than just the cost and availability of labor. To really achieve the results you’re after, you need to choose a country with just the right combination of qualities.
Do you want to know who is behind everything over here at VLPBO? Alright, it’s everyone. From the Chief Executive Officer even to our latest recruit. Everyone is responsible for assisting our customers to reach their goals via fantastic customer support service, remarkable operations, and practical cost-savings strategies.
amaican is the third-biggest English-speaking economy all over the world, with about 60 million people speaking English. English is one out of Jamaica's official national languages (the other one is called Tagalog), so every Jamaican is taught in school, and it’s the official language in the legal system, of the government, and higher institutions. Essentially, this is beyond being an ordinary statistic. Filipinos don’t speak simple English; they speak it very fluently.
Jamaica records a 97.5 percent literacy rate and over 680,000 students complete their education from universities every year.
As a one-time US colony having 90% of their population as Christians, Jamaica has a highly ‘westernized’ culture. Their office structures, restaurants, malls, and cities all appear very similar to what we find with most Americans. And since no language interference exists or actual workplace differences, partnering with us is almost the same as working with Americans.
Fortunately, the very affordable cost of living in Jamaica, and when labor and accommodation costs are calculated, they are about 70 percent less than in the United States, so you can lessen your operational expenses drastically.
With over 1 million well-trained personnel in Jamaican workforce, the number of talented individuals in the country is rich and very extensive. You can give out almost any task so far it can be done with an internet connection – from accounts recovery personnel to accountants, customer support staff, and even engineers. You can also occupy roles at various levels starting from junior to intermediate and then senior as well as executive levels.
Our staff are known for being honest and loyal and hold themselves responsible for all their commitments. Citizens take their jobs seriously and often retain positions with nice employers much longer than an average American worker would.
Hospitality is a major aspect of Jamaican’ economy, so many industries currently in existence are customer support driven. The country places great emphasis on knowing and being receptive to its clients, as this is a key part of Jamaican culture. They name it ‘a culture of excellent customer support'. What else, big, multinational Australian and American organizations have placed large sums of money into customer support staffs and have been educating them for years. Therefore, their labor market is imbued with very skilled workers.
Jamaican has a technology that is very identical to that of the United States, and their government invests a lot of money into its infrastructures, especially in cities. And your company can benefit from these modern technological facilities.
At VLBPO we are ready to partner with you to provide a premium relationship as your BPO partner.
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